Managing Ratings in OMR Manager

More transparency and better customer interactions - Manage your OMR Reviews profile ratings directly in OMR Manager

After a successful campaign, you've collected ratings on your OMR Reviews profile - genuine customer reviews that you should ideally respond to. Here you'll learn how to reply to ratings and remind customers to complete their reviews when needed. We'll also show you why this makes sense and how to use the ratings overview with the ratings filter to make your work easier.

👉 Here's what the ratings overview looks like

👉 How the ratings filter works

👉 How to reply to ratings in OMR Manager and text templates

👉 How to send a reminder to reviewers

👉 How to interact with rejected ratings

Not every experience is positive, and not every rating turns out well. You might receive critical feedback, and in this section you'll learn how to handle it professionally.

👉 Why negative ratings are helpful

👉 How to respond to negative ratings